TMS: Telemarketing Software Systems
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If you want software for telemarketing, then you need telemarketing software, not standard CRM software.
The problem with standard CRM software is that it lacks direction. This is where TMS is different, from the ground up it's been developed to manage a small telemarketing or call centre envrionment, which can be in one office or distributed with people working in different locations.
This means the focus is on helping you control operations and increase productivity. And yet it does also have standard crm facilities such as contact histories, printed mailshots, email-shots and also a campaign planner. Easily manage your users, call-lists and calls (call guides, surveys, scripting etc). TMS provides a unique combination of call centre and crm capabilities making it perfect for both telemarketing and sales team environments.
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Great reasons to use TMS
- Higher productivity: more calls, less cost per call, better reporting = better results
- Installed or Hosted Database
- Use the iTMS browser solution or the Windows TMS software
- Built-in call recording, links the recording to the contact record
- TMS really is easy to install, configure and use.
- Easily manage up to 999 databases from within the standard user interface
- Additional calling functionality in TMS not found in standard CRM software
- Data cleaning functionality
- Reporting functionality is built-in to the TMS software
- Easy-to-use routines for importing (and exporting) customer and product data
- SQL database system - either Microsoft SQL Server, or MySQL (which is free).
- Advanced CTI powerdialing
- Excellent help and support